FREQUENTLY ASKED QUESTIONS
Can I modify or cancel my order after it’s been placed?
If you are rethinking about your online order and you wish to cancel it, please contact our Customer Service Team as soon as possible at +84 (0) 972 934 079. We will cancel the order. If you want to cancel the order once it has been shipped, we will accept any cancellation or modification, but we will discount the incurred shipping expenses.
What are my payment options?
We accept payment Cash on delivery, Visa, MasterCard & PayPal. Cash on delivery is not available outside Vietnam.
What currency is the site in?
All prices are displayed in Vietnamese Dongs (VND).
When will my order arrive?
It takes on average around 2-5 business days after placing your order within Vietnam. International order depends on the destination, but it takes on average between 5-10 business days.
How much is the delivery fee?
Free shipping for orders in Vietnam with a value of over 250,000VND. Overseas will depend on destination and volume, as stated in the online store.
What if my order doesn’t reach me?
If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please send us an email to email@example.com. In case it’s been lost by the courier, MUDE will send your order without additional cost.
Does MUDE ship internationally?
Yes, we deliver worldwide.
We will need the logos, names, numbers (if any) & a detailed inquiry from your side, and our design team will work on a personalized proposal.
Once your design is finished, we will send you the first proposal together with the quotation. We will work together until we finalize the last details.
Our design services to develop your sports outfits are free of charge.
How many logos can I have in my design?
Our strength lies in sublimation. Think of a blank canvas for any of our garments. You can put as many logos as you want, a high resolution picture… anything you can think of.
Can I request for a specific color?
Based on digital printing, we can print any color you like. For garments made on dyed fabric, special colors are subject to a minimum order.
Can I provide my own design?
Yes, of course. You can send us your design and we will work with that.
Once the final design is done, you will be able to place your order.
We will need a down payment before we produce & deliver your outfits.
We highly recommend you to review our sizing guides. We provide fully customized and personalized outfits in the size range of 7XS up to 5XL upwards from 1 unit.
Upon request, we can send you a quick sample.
What is the minimum quantity amount I can order?
The minimum quantity amount is 1 unit.
Can I order mixed sizes?
Sure, no problem. From 7XS to 5XL, it’s up to you.
Do you provide us with a sample?
Renders printed on fabric are free of charge. Physical ready-made samples are chargeable.
After the order confirmation and once the deposit payment is done, we will start the production of your order.
Production generally takes around 3 to 4 weeks. Orders over 200 units however take 4 to 5 weeks.
How much is delivery?
Delivery is free within Vietnam. Outside Vietnam delivery costs depend on the quantity and destination. We’ll provide a quotation in every order.
Is delivery time guaranteed?
We will confirm delivery date at time of deposit payment.
What is the usual delivery time?
3 to 4 weeks production time after order confirmation and down payment received.
For orders over 200 units 4 to 5 weeks.
How do I make a return purchased in the online shop?
To return your purchased products, please read our warranty & return policy.
Garment purchased through our online shop can be returned within 30 days of purchase, provided that the garment was in bad condition.
If that’s the case, please send an email to firstname.lastname@example.org with pictures of the garments and a description of the issue and we’ll provide further instruction on how to proceed with the return.
How do I choose my size?
To make sure that the product fits you nicely, we created some instructions specifically for each product. Below the product description, you’ll find the instructions and the size guides on each of our product pages to assist you with finding the perfect size.
What if I’m on the border between two sizes?
If you are on the border between two sizes, choose one size or another depending on its purpose. For body fit items like trisuits, we suggest you select the smaller size. For the rest of the products select one or another depending on if you feel better with fitted items or wider clothes.