OUR OFFICE IN HANOI

15 Quảng Khánh - Quảng An - Tây Hồ - Hà Nội

FREQUENTLY ASKED QUESTIONS

Can I modify or cancel my order after it’s been placed?

If you are rethinking about your online order and you wish to cancel it, please call our Customer Service Team as soon as possible at +84 (0) 243 717 0957. We will cancel the order. If you want to cancel the order once it has been shipped, we will accept any cancellation or modification, but we will discount the incurred shipping expenses.

What are my payment options?

We accept payment in delivery within Vietnam. We also accept Visa, MasterCard & PayPal. Payment on delivery is not available outside Vietnam.

What currency is the site in?

All prices are displayed in Vietnamese Dongs (VND).

​When will my order arrive?

It takes on average around 2-5 business days after placing your order within Vietnam. International order depends on the destination, but it takes on average between 5-10 business days.

​How much is the delivery fee?

In Vietnam is free. Overseas will depend on destination and volume, as stated in the online store.

​What if my order doesn’t reach me?

If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please send us an email to shop@mude.vn. In case it’s been lost by the courier, MUDE will send your order without additional cost.

​Does MUDE ship internationally?

Yes, we deliver worldwide.

Can I order custom sportswear?

Yes. If you have questions related to ordering custom sportswear, please refer to this page.

How do I make a return purchased in the online shop?

To return your purchased products, please read our warranty & return policy.

Garment purchased through our online shop can be returned within 30 days of purchase, provided that the garment was in bad condition.

If that’s the case, please send an email to shop@mude.vn with pictures of the garments and a description of the issue and we’ll provide further instruction on how to proceed with the return.

How do I choose my size?

To make sure that the product fits you nicely, we created some instructions specifically for each product. Below the product description, you’ll find the instructions and the size guides on each of our product pages to assist you with finding the perfect size. 

What if I’m on the border between two sizes?

If you are on the border between two sizes, choose one size or another depending on its purpose. For body fit items like trisuits, we suggest you select the smaller size. For the rest of the products select one or another depending on if you feel better with fitted items or wider clothes.

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