“We stand-up for everything we make. We ensure the durability and performance of our designs.
Still, the best way to reduce our impact on the planet is to get more use out of the materials we already own.”
HOW TO USE THE REPAIR SERVICE?
If you have any MUDE piece which is in need of a repair please send to firstname.lastname@example.org the following information:
- Clear pictures of the damaged area.
- Phone number, complete name and location.
Once we have received the above information, we will evaluate if the item is possible to repair. If so, we will send you via phone or email, all the information to proceed and a quotation.
Repairs can take up to 15 days and we will inform you once the repairing work is done.
- Our repair service is not free of charge.
- A quote will be sent once the damage is evaluated by our seamstress.
- The shipping costs are at customer’s expense.
REPAIR SERVICE FEES
Scratches from accidents:
If your outfit has been damaged in a crash, don’t worry! Just send us detailed pictures, and we’ll assess if it’s fixable.
Our expert team will carefully work on repairing the scratches to restore your outfit’s beauty.
Price Range: From 300K to 450K
*In the event that a complete part of the garment needs replacement, we will send you a detailed quotation.
Has your zipper broken, be it the chain, the slider, or the puller? Fear not, we’ll replace it with a brand new one.
Our skilled professionals will ensure that the new zipper works smoothly and seamlessly.
Seams or hems:
Over time, wear and tear or accidents might cause damage to the seams or hems of your outfit. We’ll skillfully repair the damaged areas using the same precise sewing technique employed in creating the original outfit.
Your outfit will be as good as new after our expert attention.
Change padding position:
We understand that every person’s body structure is unique, and sometimes the standard padding position might not be perfect for you. Our highly skilled team specializes in sewing cycling shorts and can expertly adjust the padding position to your desired placement.
With extensive use, paddings can wear out, but don’t worry, we offer a padding replacement service. Choose from our range of padding options: Soft/Triathlon, Regular or Pro, depending on your preferences and needs.
– Soft: Replacement 300K + Padding Triathlon 175K
– Regular: Replacement 300K + Padding Dynamic Power 250K
– Pro: Replacement 300K + Padding X3 Long Distance 400K
Adding QRxME Vinyl:
In collaboration with QRxME, our experienced heat transfer team can seamlessly add your personalized emergency QR code to any of your garments.
Note: Our team of experts is dedicated to providing top-quality services to ensure your active outfits are comfortable, functional, and tailored to your preferences.
Increasing MUDE’s lifetime products and decreasing the environmental footprint
MUDE’s repair service comes in alignment with our sustainability statement and the UN Development Goals to help preserving our planet and make a better life for all by actively encouraging a responsible consumption of MUDE garments to make the garments last longer.
Read more about our Sustainability Statement towards a greener future.